Help & Common Questions

This usually means your browser blocked the link or the page didn't finish loading. Try these steps:

1. Wait a moment and tap again — sometimes the first tap just needs a second.
2. Make sure you have an internet connection.
3. If you're on a corporate or school network, it may be blocking Google Gemini. Try on a personal wifi or mobile data connection instead.
4. Try refreshing the page and tapping again.

This happens when Google’s session hasn’t fully loaded yet. It’s common on a first visit.

Fix: Go back to hellokai.chat and tap the button a second time. On the second visit the session is warm and Kai should open directly.

If it keeps happening, make sure you’re signed into your Google account in Chrome before tapping the button.

Yes — Chrome is required for the best experience with Kai. The good news is it’s completely free and works on every device including iPhone, iPad, Mac, Windows, and Android.

Download it at google.com/chrome — it takes about a minute to install. Once installed, sign in with your Google account and you’re ready to go.

Kai requires a Google account signed into Chrome. If you don’t have a Google account, you can create one for free at google.com/accounts — it only takes a minute.

Once you have a Google account, open Chrome, sign in, and visit hellokai.chat to begin your session.

Google Gemini occasionally experiences brief outages or slow responses. Try these steps:

1. Wait 30 seconds and try sending your message again.
2. Refresh the page — your session should still be there.
3. If the page is completely blank, close and reopen the browser and visit gemini.google.com directly.

You can check Google’s service status at status.cloud.google.com.

Your session is saved to your Google account. Go to gemini.google.com, sign in, and look in your recent conversations — your session with Kai should be there.

If you need to start fresh, simply return to hellokai.chat and begin again. It only takes a moment to get back up to speed.

This can happen if a new conversation was accidentally started rather than continuing the existing one. Check that you’re in the same conversation thread — in Gemini, look for your chat history in the left sidebar.

If you do need to start fresh, Kai will quickly get back up to speed — just share a brief summary of what you’ve already covered and he’ll continue from there.

Kai works best when you share openly and in your own words. The more honestly you answer his questions, the more personally he can respond.

If responses feel off, try typing: “Can you go deeper on that?” or “Ask me a more specific question.” he will adjust.

The output words only work after Kai has delivered your full summary and asked if you’d like to create something. If you type them too early in the session, Kai won’t recognise the command yet.

If your session is complete and it still didn’t work, try typing the full phrase — for example: “Please create my INFOGRAPHIC now.”

Kai’s outputs appear directly in the chat. To save them:

• Download — click on the output, then select Download to save it to your device.
• Screenshot the conversation — this works especially well for the infographic output.
• You can also access your full conversation later from your Gemini history at gemini.google.com.

Your conversation is saved to your Google account like any other Gemini chat. You can delete it at any time from your Gemini history at gemini.google.com.

Your conversation is between you and Google Gemini. The workbook creator does not have access to your session.

No. Your coaching session uses the free version of Google Gemini. No subscription or payment of any kind is required.

Yes. You can return to Kai as many times as you like. Many people find it valuable to revisit their ikigai after a few months as life and priorities shift.

Simply return to hellokai.chat and begin a fresh session whenever you’re ready.